When you run an IT support business or managed service provider (MSP), your to-do list never ends. Between support tickets, admin, documentation, and client communication, it’s easy to get bogged down in tasks that aren’t directly billable. That’s where an IT Virtual Assistant (VA) can make a real difference.
In this guide, we’ll explore exactly what an IT Virtual Assistant does, how they can help streamline your business operations, and why Digitek Outsourcing is uniquely positioned to provide the best VAs for IT companies.
What Is an IT Virtual Assistant?
An IT Virtual Assistant is a remote team member who provides administrative and technical support tailored specifically to IT service providers, MSPs, and tech businesses. Unlike general admin VAs, they’re familiar with the tools, terminology, and workflow expectations common in the IT space.
They might not be hands-on technicians, but they are critical in helping your internal team operate more smoothly, stay organised, and provide better service to clients.
The Role of an IT Virtual Assistant
An IT Virtual Assistant wears many hats, depending on the unique needs of your business. One of their key roles is supporting your help desk by triaging tickets, updating statuses, and ensuring clients receive timely responses. They can also take care of those repetitive but important jobs like updating documentation, creating reports, and managing SOPs.
Need someone to keep your inbox tidy, schedule appointments, or manage your CRM? That’s where a VA shines. For IT companies with content or web components, your VA might also assist with basic website updates, blog posting, or product documentation.
Of course, financial tasks like invoicing, preparing quotes, or following up on overdue payments can also be offloaded to the right VA—freeing up even more of your team’s time.
Common Tasks an IT Virtual Assistant Can Handle
- Help desk support and ticket triaging
- Basic troubleshooting (password resets, software installs)
- Creating and maintaining SOPs and documentation
- Scheduling appointments and managing calendars
- Client communication and follow-ups
- Data entry and report generation
- Website content updates and blog uploads
- Invoice creation and payment tracking
Why IT Companies Are Turning to VAs
Virtual Assistants are becoming a popular option for IT businesses—not just for admin support, but for real operational efficiency. For many, it’s a no-brainer: VAs cost significantly less than local employees and still bring incredible value.
According to Forbes, companies can save up to 70% in staffing costs by outsourcing to VAs. And when your senior IT staff aren’t buried in admin, they’re free to tackle more complex tasks, which directly improves service delivery and client satisfaction.
Plus, VAs in other time zones can give your business the ability to offer extended support hours or even round-the-clock service, depending on how your team is structured.
Why Digitek Outsourcing Is the Trusted Choice for IT VAs
At Digitek Outsourcing, we bring something different to the table—deep, hands-on IT knowledge. Our sister company is a managed IT service provider, which means we’ve lived and breathed the same challenges our clients face.
We know what an effective IT VA looks like because we’ve been on the other side. That’s why we train and match VAs who don’t just tick boxes—they genuinely understand the rhythm and requirements of an IT business.
Whether you’re after someone to take over your ticket management, streamline your back-office operations, or support your tech team with admin tasks, we’ve got the right people ready to step in.
You can choose from:
- Managed VA Solutions: We take care of everything from recruitment to payroll and support.
- Direct VA Recruitment: Prefer to manage the VA in-house? We’ll help you find the perfect fit.
Is It Time to Hire an IT Virtual Assistant?
If your IT business is growing, and your team is spending more time on admin than client-facing work, it might be time to bring in a VA. Whether it’s for day-to-day operations or extra bandwidth during busy periods, an IT Virtual Assistant can make all the difference.
And when you work with Digitek Outsourcing, you’re not just getting a VA—you’re getting a partner who understands your industry and your business goals.
Ready to Hire an IT Virtual Assistant?
Let’s chat. We’ll walk you through your options and help you find the right solution to boost your team’s efficiency and free up time for what matters most.
