Hire an Insurance Virtual Assistant Today

Streamline operations, improve efficiency and free up your time with a skilled VA for your insurance agency.

How an Insurance Virtual Assistant Can Help Your Business

Managing an insurance agency involves juggling claims, client communications, compliance, and administrative tasks—all while trying to grow your client base. An Insurance Virtual Assistant can help lighten the load by handling back-office tasks, allowing brokers and account managers to focus on high-value client interactions and business growth.

Whether you need help processing claims, managing policy renewals, or organising compliance documents, Digitek Outsourcing can connect you with a skilled VA who fits seamlessly into your operations.

Why Insurance Agencies Are Hiring Virtual Assistants

Insurance agencies and brokers are increasingly turning to Virtual Assistants to streamline workflows and enhance efficiency. Here’s why:

  • Reduce Workload

    Offload repetitive administrative tasks so brokers can focus on sales and client relationships.

  • Lower Costs

    A Virtual Assistant can provide the same essential services at a fraction of the cost.

  • Increase Productivity

    Ensure smooth policy renewals, claims management, and client support with dedicated VA assistance.

  • Scalability

    Grow your agency without the overhead of hiring full-time in-house staff.

  • Stronger Compliance & Organisation

    Keep SOPs, claims records, and compliance documents well-organised and up to date.

virtual assistant for insurance agents

Tasks an Insurance Virtual Assistant Can Handle

Claims & Policy Management

  • Claims management and admin
  • Policy quoting and remarketing
  • Endorsements and cancellations
  • Coverage schedule formatting
Help Desk Support & Ticket Management

Administrative & Customer Support

  • Handling client enquiries
  • Managing email databases
  • Scheduling and appointment setting
  • Organising and maintaining records

Compliance & SOPs

  • Conducting compliance reviews
  • Organising and updating Standard Operating Procedures (SOPs)
  • Documenting internal workflows and best practices
  • Ensuring adherence to industry regulations

How We Can Help You Find the Right Insurance Virtual Assistant

At Digitek Outsourcing, we provide two flexible solutions for insurance businesses:
Managed VA Solutions

Managed VA Solutions

Fully Managed Service

We handle recruitment, payroll, and ongoing management so you can focus on growing your insurance business. This is ideal for agencies looking for a seamless, hands-off approach.
Direct VA Recruitment

Direct VA Recruitment

One-Off Hire

If you prefer to manage your VA yourself, we source and recruit the perfect candidate for you. Once hired, you take full control of training, payment, and management.

Our Hiring Process

01

Consultation

We assess your business needs and identify the right VA for your agency.
02

Recruitment & Screening

We find top candidates tailored to your role.
03

Interview & Selection

You select the VA that best fits your operations.

04

Onboarding & Support

For Managed VAs, we provide ongoing payroll, training, and administrative support.

Train the Trainer Programs

Helping your team build effective training processes for VAs.

SOP Development

Supporting agencies in structuring workflows and compliance documentation.

Team Scaling

Whether you need one VA or an entire support team, we help establish a structured system to support agency growth.

Case Study

How an Insurance Broker Improved Efficiency with a VA

The Challenge: An insurance brokerage was struggling to keep up with administrative tasks, compliance reviews, and client enquiries. The business owner and account managers were too tied up in paperwork to focus on growing their client base.

The Solution: By hiring an experienced insurance VA took over claims management, policy quoting, compliance reviews, and email databasing, allowing the team to focus on client relationships and business development.

The Results
  • 75% savings on staffing costs compared to hiring a local insurance broking admin on a full-time salary.
  • Increased productivity with administrative tasks handled efficiently, reducing workload bottlenecks.
  • Freed up account managers to focus on client acquisition and business growth instead of paperwork.

Hire an Insurance Virtual Assistant Today

Free up your time and grow your insurance business with a skilled VA. Contact Digitek Outsourcing today to find the perfect Insurance Virtual Assistant for your agency.
Start Hiring

FAQs About Insurance Virtual Assistants

What does an Insurance Virtual Assistant do?
An Insurance Virtual Assistant supports your team by handling claims processing, policy quoting, client communication, and administrative tasks to keep your agency running efficiently.
We use a structured recruitment process to match you with a VA that fits your specific insurance business needs. You’ll have the opportunity to interview and select your ideal candidate.
Yes! Our VAs are experienced in organising compliance documentation, conducting audits, and maintaining SOPs to help your agency meet regulatory requirements.
  • Managed VA Solutions – We recruit, onboard, and manage your VA, handling payroll and ongoing support for a monthly management fee.
  • Direct VA Recruitment – For a one-off hire fee, we find your VA, and you take full control of training, management, and payments.
Absolutely! Whether you need a single VA or a whole team, we can help scale your operations by building a structured workflow for multi-VA teams.
Digitek Outsourcing connects Australian businesses with skilled Virtual Assistants, making outsourcing simple and cost-effective. From recruitment to management, we help you scale, save, and succeed.
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