Hiring a virtual assistant is one of the smartest moves a busy business owner can make, but if you’ve never done it before, it can feel a little daunting.
What can a VA actually do? How do you train someone who works remotely? Will it really save time, or just create more work for you?
If you’re asking these questions, you’re in the right place.
In this article, we’ll walk you through what to expect when hiring a VA for the first time, how to decide what to outsource, and how Digitek Outsourcing makes the process simple, secure, and seamless.
Why Hire a Virtual Assistant in the First Place?
If your to-do list is never-ending and your day is filled with admin, emails, scheduling, data entry, or repetitive tasks, you’re a great candidate for a VA. A virtual assistant can support your business by taking care of the jobs that don’t need to be done by you, so you can focus on strategy, growth, and delivery.
Whether you’re a solo operator, an NDIS provider, a tradie, or a marketing agency, a VA can:
- Save you 10+ hours a week
- Reduce admin overwhelm
- Improve customer service and responsiveness
- Help you scale without the overhead of a full-time hire
What Can You Outsource to a VA?
This depends on your business, but here are some common tasks our clients delegate:
- Admin: Email and calendar management, inbox clean-up, scheduling, data entry
- Marketing: Social media posting, blog formatting, basic website tasks, newsletter creation
- Customer Service: Responding to enquiries, live chat support, sending quotes
- Operations: CRM updates, following up on overdue invoices, formatting documents
If you’re not sure where to start, begin by tracking your time for a week. Identify tasks that are repetitive, time-consuming, or could be done by someone else with clear instructions.
How to Prepare Before Hiring Your First VA
Hiring a VA is a partnership, and like any hire, a little preparation goes a long way. Before you onboard your VA:
- Define what you want to outsource – Create a list of tasks with clear outcomes
- Document your processes – Loom videos, written SOPs, or step-by-step screenshots all help
- Choose the right tools – Think email, task/project management, file sharing, and communication platforms
If you work with our team at Digitek Outsourcing, we help guide you through this so you’re not doing it alone.
What’s the Difference Between a Managed VA and a Direct Hire?
We offer two flexible ways to hire:
- Managed VA Solution – We take care of recruitment, onboarding, payroll, support, and day-to-day management.
- Direct VA Recruitment – We source and screen the right person, and you handle onboarding, training, and payroll.
Both models include support through the hiring and setup process—and we’ll help you figure out which option fits your business best.
How Digitek Outsourcing Makes It Easy
As a trusted VA partner for Australian businesses, we’ve helped business owners across industries make their first (and second, and third!) VA hire with confidence.
We:
- Help write your job description
- Shortlist candidates that fit your brand and systems
- Assist with onboarding and documentation
- Provide tech setup and system support
And we don’t disappear once your VA starts – we’re here to help as your needs evolve.
Are You Ready To Hire A Virtual Assistant?
Hiring a virtual assistant doesn’t need to be complicated. With the right support, it’s the fastest way to grow your business while gaining back time and clarity. If you’re ready to make your first VA hire, or just want to talk through what’s possible – contact Digitek Outsourcing today.
We’re here to help you get it right the first time.
