Hire an IT Virtual Assistant

Boost your IT team with a skilled VA

How an IT Virtual Assistant Can Help Your Business

Running an IT support business or Managed Service Provider (MSP) comes with its challenges—high costs, increasing workloads, and the demand for round-the-clock service. An IT Virtual Assistant can help bridge the gap, handling routine tasks, customer enquiries, and documentation, so you and your senior technicians can focus on what matters most.

Whether you need help desk support, IT documentation, or website updates, Digitek Outsourcing can connect you with the right VA to streamline your operations and keep your business running smoothly.

Why IT Businesses Are Hiring Virtual Assistants

IT support companies and MSPs are turning to IT Virtual Assistants to help streamline operations, reduce costs, and enhance customer service. Here’s why:

  • Lower Costs

    Hiring local IT staff is expensive. A Virtual Assistant can deliver the same essential services at a fraction of the cost.

  • 24/7 Coverage

    With a VA working in different time zones, your business can extend support hours and improve response times without increasing payroll expenses.

  • Free Up Senior IT Staff

    Let your senior technicians focus on high-priority projects while a VA handles routine tasks and customer inquiries.

  • Scalability

    Easily expand your IT support team without the overhead costs of hiring in-house employees.

  • Improved Customer Satisfaction

    Faster response times and well-documented processes lead to happier clients.

Virtual Assistant

Tasks an IT Virtual Assistant Can Handle

Administrative & Customer Support

Administrative & Customer Support

  • Answering customer enquiries via email or chat
  • Scheduling appointments and client follow-ups
  • Managing CRM systems and customer databases
  • Organising tech support documentation
Help Desk Support & Ticket Management

Help Desk Support & Ticket Management

  • Triaging support tickets and assigning them to the right technicians
  • Providing basic troubleshooting (eg. password resets, software installations)
  • Documenting recurring issues and updating knowledge base articles
  • Following up with customers on ticket resolutions
IT Documentation & Reporting

IT Documentation & Reporting

  • Organising and updating SOPs (Standard Operating Procedures)
  • Creating user manuals for clients
  • Documenting IT incidents and resolutions
  • Generating reports on system performance, downtime, or client satisfaction
Website & E-commerce Support

Website & E-commerce Support

  • Updating content on your website
  • Managing blog posts or FAQs
  • Monitoring and reporting website downtime or issues
  • Assisting with basic WordPress or WooCommerce tasks
Finance & Billing Support

Finance & Billing Support

  • Generating invoices and tracking payments
  • Assisting with contract renewals and service agreements
  • Managing accounts receivable and payable
  • Reviewing and organising expense reports

How We Help You Find the Right IT Virtual Assistant

At Digitek Outsourcing, we provide two flexible IT Virtual Assistant solutions:
Managed VA Solutions

Managed VA Solutions

We take care of everything—from recruitment and onboarding to payroll and ongoing management—so you can focus on running your IT business. Perfect for business owners who want a hands-off, fully managed experience.

Direct VA Recruitment

Direct VA Recruitment

If you prefer to manage your VA yourself, we’ll find and recruit the perfect candidate for you. Once hired, you take full control of training, payment, and day-to-day management.

Our Hiring Process

01

Consultation

We discuss your business needs and define the ideal IT Virtual Assistant role.
02

Recruitment & Screening

We source and shortlist the best candidates based on your requirements.
03

Interview & Selection

You choose the VA that best fits your business.
04

Onboarding & Support

For Managed VAs, we handle contracts, payroll, and ongoing support.

Case Study

How an IT Support Business Scaled with a Managed VA

The Challenge: A growing IT support company was struggling to keep up with customer inquiries and ticket management. Their local team was overwhelmed, and hiring additional in-house staff wasn’t cost-effective.

The Solution: The IT support company decided to hire an IT Virtual Assistant to handle customer support tickets, assist with scheduling, and perform basic troubleshooting. The IT support company had all recruitment, onboarding, and payroll handled for them, allowing them to focus on what they do best—running their business.

The Results
  • 30% increase in customer response times due to faster ticket resolution.
  • 70% savings on overhead costs compared to hiring an in-house employee.
  • Freed up senior IT staff to focus on high-priority tasks and complex issues.

Hire an IT Virtual Assistant Today

Give your IT business the extra support it needs with a skilled Virtual Assistant. Contact us today and let Digitek Outsourcing find the perfect IT VA for you!

Start Hiring

FAQs About IT Virtual Assistants

What does an Insurance Virtual Assistant do?
An Insurance Virtual Assistant supports your team by handling claims processing, policy quoting, client communication, and administrative tasks to keep your agency running efficiently.
We use a structured recruitment process to match you with a VA that fits your specific insurance business needs. You’ll have the opportunity to interview and select your ideal candidate.
Digitek can assist you in setting up Remote Monitoring and Management (RMM) tools to ensure your VA has secure, controlled access to your systems.
  • Managed VA Solutions – We recruit, onboard, and manage your VA, handling payroll and ongoing support for a monthly management fee.
  • Direct VA Recruitment – For a one-off hire fee, we find your VA, and you take full control of training, management, and payments.
Depending on your requirements, we can match you with a qualified VA in as little as 2-4 weeks.
Digitek Outsourcing connects Australian businesses with skilled Virtual Assistants, making outsourcing simple and cost-effective. From recruitment to management, we help you scale, save, and succeed.
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