Business Process Outsourcing
Business Process Outsourcing for Australian Businesses
A dedicated team in our Manila office, with hardware included and a Digitek manager overseeing the work.
Business Process Outsourcing is our option for businesses ready to hand over a whole workload rather than one role. We recruit and employ a dedicated team of 8 or more, house them in our Manila office with their equipment, and a Digitek team manager oversees their productivity.
You set the work and the priorities. Follow-ups, staff feedback, performance and operational matters go through one point of contact, so your onshore team is not managing every person individually.
Business Process Outsourcing
$1,200
Per person, per month, excluding GST, for teams of 8 or more. Salary, statutory contributions and 13th month pay are passed on at cost.
- Office space in our Manila office
- Laptop, monitor, keyboard, mouse and headset
- A Digitek team manager
- One point of contact for your team
- No recruitment or setup fee
- No recruitment or setup fees
- Hardware included
- Unlimited replacements
- No lock-in, 30 days notice
- Sydney business hours
Is it right for you
Who Business Process Outsourcing suits
Business Process Outsourcing, often shortened to BPO, means handing a whole function to an outside team rather than hiring for each role yourself.
BPO suits you if
- You want to hand over a whole workload or function, not just one role.
- You need a team of 8 or more people.
- You want the team working from an office, with their equipment supplied.
- You want one person to deal with on feedback, performance and operational matters, rather than managing each team member yourself.
- You do not want to arrange office space, hardware or local supervision yourself.
Another option may suit you better if
- You need one or a few people. Employer of Record at $200 or Team Support at $500 per person, per month suit smaller hires.
- You want to manage your team members directly. Employer of Record gives you the employment side without a Digitek manager in between.
- You want someone else to decide what the team works on. Setting the work and the priorities stays with you.
What is included
Who looks after what
We are the legal employer of your team and we look after where and how they work. You stay in charge of what the work is.
We look after
- Recruiting and screening your team, at no cost to you.
- Employment through Digitek Operations Inc., including payroll, statutory contributions, 13th month pay, leave and local compliance.
- Office space for your team in our Manila office.
- A laptop, monitor, keyboard, mouse and headset for each team member.
- A Digitek team manager who oversees your team's productivity.
- Follow-ups, staff feedback, performance and operational matters, through one point of contact.
- A replacement if a team member does not work out, as many times as it takes.
You look after
- Setting the work and the priorities for your team.
- The processes and standards you want the work done to.
- Access to your systems, logins and client data.
- Feedback on the work, passed to your Digitek team manager.
Your Digitek team manager
One point of contact for your whole team
Managing eight or more people overseas takes time your onshore team may not have. With BPO, a Digitek team manager oversees the team in Manila and is the person your business deals with.
Your team manager looks after
- Productivity across the team
- Follow-ups on work and deadlines
- Staff feedback
- Performance
- Operational matters
How it works
From first call to a working team
01
Talk through the work
A free 20 minute call about the workload you want to hand over and the size of team it needs.
02
Scope the team
We work out the roles, the skills and the team size with you, and give you a monthly figure.
03
Recruit and screen
We advertise the roles, screen applicants and interview candidates for your team.
04
Set up
We prepare the employment contracts, complete the government registrations and set your team up in our Manila office with their equipment.
05
Start working
Your team starts on the work you set, with a Digitek team manager overseeing them as your single point of contact.
Your options
How BPO compares with our other two options
We are the legal employer in all three options. BPO is the one where we also provide the workplace, the equipment and a manager for the team.
| Item | Employer of Record | Team Support | Business Process Outsourcing |
|---|---|---|---|
| Price per person, per month, excluding GST | $200 | $500, with Employer of Record included | $1,200 |
| Team size | Any | Any | 8 or more |
| Office space | Not included | Not included | Our Manila office |
| Hardware | Quoted separately | Quoted separately | Laptop, monitor, keyboard, mouse and headset included |
| The legal employer | Digitek | Digitek | Digitek |
| Payroll, statutory benefits and 13th month pay | Digitek | Digitek | Digitek |
| Setting the work and priorities | You | You | You |
| Performance reviews and check-ins | You | Digitek | Your Digitek team manager |
| Help with problems and absences | You | Digitek | Your Digitek team manager |
| Productivity | You | Digitek reports on it | Your Digitek team manager oversees it |
| Replacement if a placement does not work out | Unlimited | Unlimited | Unlimited |
Not sure which one fits? Talk to us and we will tell you honestly, including when a smaller option makes more sense.
Industries we help
Teams recruited for the way your industry works
We screen for experience in your field and the software you already use.
Insurance brokers
Claims, renewals, quotes, endorsements and underwriter follow-ups.
IT and MSPs
Ticket triage, password resets, documentation and billing.
Accounting and bookkeeping
Data entry, reconciliations and client paperwork in Xero and MYOB.
Healthcare and NDIS
Appointment scheduling, invoicing and compliance paperwork.
Legal admin
File and diary management, client intake and document support.
Real estate
Listings and portal updates, tenancy admin and enquiry follow-ups.
Creative services
Social media scheduling, content uploads and design support.
Your industry isn't listed?
Tell us what the role involves and we'll tell you straight whether it suits offshore.
Trusted by businesses around Australia
Questions
Frequently asked questions
What is business process outsourcing?
Business process outsourcing, or BPO, means handing a whole function or workload to an outside provider rather than hiring for it yourself. With Digitek, that is a dedicated team of 8 or more, employed by us, working from our Manila office and overseen by a Digitek team manager.
How much does BPO cost?
Business Process Outsourcing is $1,200 per person, per month, excluding GST, for teams of 8 or more. Salary, statutory contributions and 13th month pay are passed on at cost, hardware is included, and there is no recruitment or setup fee.
What is the minimum team size?
BPO is for teams of 8 or more. For fewer people, Employer of Record at $200 or Team Support at $500 per person, per month are the options to look at.
Where does the team work?
Your team works from Digitek’s office in Manila, in the Philippines.
What equipment is included?
Each team member has a laptop, monitor, keyboard, mouse and headset.
Who manages the team?
A Digitek team manager oversees your team’s productivity and is your single point of contact for follow-ups, staff feedback, performance and operational matters. You set the work and the priorities.
What hours does the team work?
Your team works Sydney business hours.
Is there a minimum term?
No. There is no lock-in contract, and you can end the arrangement with 30 days notice.
What happens if a team member is not the right fit?
We recruit a replacement, as many times as it takes.
Talk to us about a BPO team
Tell us about the workload you want to hand over and roughly how many people it needs. We will call you within one business day to talk it through and give you a monthly figure.
Prefer to talk now? Call 02 4726 2652