The demand for IT Virtual Assistants is on the rise—but not all VA providers are created equal. While many agencies offer virtual admin support, very few understand the nuances, pressures, and systems unique to IT service providers. That’s where Digitek Outsourcing stands out.
With real-world IT experience, Digitek Outsourcing has carved out a niche as the leading provider of Virtual Assistant IT Support across Australia. Our deep understanding of the tech industry—paired with a flexible, hands-on approach—makes us the first choice for managed service providers (MSPs), software companies, IT consultants, and support desks looking to scale.
1. Built by IT Professionals, for IT Professionals
At Digitek Outsourcing, we’re not just another VA agency—we’re an extension of our sister tech company. Our founding team runs a managed IT services company in Sydney. We’ve dealt with high ticket volumes, tight SLAs, demanding clients, and the need for streamlined backend processes.
This lived experience means we don’t make guesses about what kind of support you need. We know. And we recruit accordingly.
Our VAs are handpicked for their tech fluency, attention to detail, and experience working with platforms like Microsoft 365, Remote Monitoring & Management (RMM) tools, CRMs and ticketing systems, and documentation systems.
Whether you need someone to triage support tickets, update your knowledge base, or manage admin and scheduling—we know how to match the right VA to your team.
2. We Understand the IT Workflow
Digitek Outsourcing doesn’t require a six-week crash course to get up to speed—we already know how IT businesses run. Our VAs are trained to integrate with your systems quickly, taking on help desk triaging, client onboarding, documentation, and scheduling with confidence.
3. We Offer Flexible Hiring Options
Whether you need support for 10 hours a week or want a full-time assistant, we offer flexible solutions so you can hire a VA fast:
- Managed VA Solutions: We take care of everything—recruitment, onboarding, payroll, and support.
- Direct VA Recruitment: You take full control of your VA, while we handle sourcing and screening.
Plus, we help with job descriptions, secure access, and SOP documentation to get your new VA set up for success.
4. We Go Beyond Admin
Our IT Virtual Assistants are not just admins. They handle the tasks that keep your business running:
- Triaging tickets and following up with clients
- Performing basic troubleshooting
- Maintaining up-to-date SOPs and documentation
- Managing CRM data and producing internal reports
This lets your senior techs focus on high-value, billable work.
5. Tailored Support That Grows with Your Business
We know that no two IT businesses are the same. That’s why we take a consultative approach to match each client with a Virtual Assistant who fits their systems, structure, and service model. Whether you need help managing ticket queues, maintaining documentation, or light-touch admin support, we adapt our process to your unique goals.
It’s this tailored, industry-specific approach that sets Digitek Outsourcing apart—and ensures your VA becomes a valuable part of your team from day one.
Let’s Find Your IT Virtual Assistant
If you’re in IT, you need more than just a virtual assistant—you need a virtual team member who understands your world. That’s exactly what Digitek Outsourcing delivers.
With a foundation in IT, proven results, and flexible hiring models, we’re proud to be Australia’s go-to provider for IT Virtual Assistant support.
Contact Digitek Outsourcing today to find your perfect IT VA.
