As an NDIS provider, your time is precious. Between managing participant plans, handling billing, and staying on top of compliance, the admin can feel endless. That’s where an NDIS Virtual Assistant can step in—giving you back time, reducing stress, and helping your team focus on what matters most: providing quality support to your participants.
If you’ve never considered outsourcing admin tasks before, you’re not alone. For many in the healthcare and disability sectors, hiring offshore help is a new and unfamiliar concept. But with the right support, it’s not only safe—it’s smart.
In this article, we’ll walk you through what an NDIS Virtual Assistant is, what they can do, and how Digitek Outsourcing helps you find the right fit for your business.
What Is an NDIS Virtual Assistant?
An NDIS Virtual Assistant is a remote support professional trained to assist NDIS service providers with a range of non-clinical, administrative tasks. Working from overseas (often the Philippines), they integrate with your systems and team just like a local staff member—but without the high overhead costs.
Unlike care workers, VAs don’t provide direct support to participants. Instead, they handle the essential behind-the-scenes work that keeps your practice running smoothly.
Tasks an NDIS Virtual Assistant Can Help With
Virtual Assistants for NDIS providers can take on a wide range of responsibilities depending on your business needs. Here are just a few ways they can lighten the load:
1. NDIS Participant Plan Management
Keeping track of service agreements, goals, and plan review dates can be time-consuming. A VA can update and manage participant records, track progress, and help ensure nothing falls through the cracks.
2. Invoicing and Billing
Invoicing errors or delays can affect your cash flow. Your VA can help prepare and submit invoices, follow up on payments, and maintain billing records to ensure accuracy and timeliness.
A report by the NDIS Commission highlights that timely and accurate record-keeping is a key component of provider compliance—making this a critical support area.
3. Compliance and Documentation
Your VA can assist with formatting policies, updating internal documents, and managing evidence for audits. They can also help keep your service delivery documentation aligned with NDIS Practice Standards.
4. Appointment Scheduling and Client Follow-Ups
NDIS businesses are often juggling dozens of appointments. Your VA can book, confirm, and manage calendars, send reminders, and follow up with participants—reducing no-shows and improving service flow.
5. Admin Support for NDIS Providers
Think of all the little admin tasks that pull your attention away: emails, data entry, CRM updates, file organisation. A VA can take care of these so you don’t have to.
Is It Safe to Hire a Virtual Assistant for NDIS Work?
Understandably, many providers are cautious when it comes to data security and participant confidentiality. At Digitek Outsourcing, we take this seriously. We:
- Help you implement secure access systems (e.g. password managers, VPNs)
- Ensure VAs sign confidentiality agreements
- Provide onboarding support to integrate the VA safely into your systems
It’s also worth noting that many VAs already have experience supporting Australian healthcare and NDIS businesses—and can be trained further to meet your internal protocols.
How Digitek Outsourcing Makes It Easy
We know that outsourcing is a big step, especially for NDIS providers new to the idea. That’s why we offer two simple VA hiring options:
- Managed VA Solutions – We handle everything: recruitment, onboarding, payroll, and day-to-day support.
- Direct VA Recruitment – Prefer to manage your VA directly? We’ll source the right candidate, and you take it from there.
We guide you through:
- Writing the job description
- Interviewing candidates
- Setting up systems for success
With years of experience supporting NDIS and healthcare providers, we know how to make the process seamless and safe.
Are You Ready To Hire a VA For Your NDIS Business?
Whether you’re just starting out or running an established NDIS business, an NDIS Virtual Assistant can be a game-changer. They help you:
- Reclaim hours each week
- Reduce admin stress
- Improve your client experience
- Scale your services without burning out your team
At Digitek Outsourcing, we help NDIS providers find reliable, trained Virtual Assistants who become a trusted part of their team.
Ready to take admin off your plate? Contact Digitek Outsourcing today to find the right NDIS Virtual Assistant for your business.
